Salesforce offers so many features/hacks that are often not known to admins or users. This talk focusses on 10 such awesome tips and tricks to show people what’s possible. Bring your curiosity and come enjoy this fun and engaging session!
Platform events enable developers and administrators to build a new generation of event-driven applications. This session will get you started on how to use Platform events declaratively and programmatically, and how you can master their integration into your environments.
In the rush to go live of a project it is easy to forget that the race is not over at the finish line. As a business user, you will understand what I mean. The stakeholders of the project (you, your managers, your colleagues, …) and maybe even a bunch of consultants have been spending […]
Chatter, live agent chat, a 360° view, omnichannel tool, knowledge, Einstein, feedback, notes, reports & dashboards, automations, routing and escalation, user interface, notifications and alerts, self-care (self-service communities and portals), field service lightning,…all these objects and features are essential to reach customer centricity and operational excellence. But how are we supposed to prioritize these epics? What is […]
Hands up if you’re a solo Admin? Whether you look after 5 or 500 users, being a solo Admin can be tough, especially if you’re an “Accidental Admin” and constantly feel like you’re winging it… During this session we’ll look at streamlining user onboarding and support, optimising your org to increase user adoption, making […]
When an existing sales process lacked the visibility and control from the initial sale, to invoice and continued account management it affected the whole customer journey. I’ll share my top tips on how I successfully implemented Salesforce CPQ that helped to transform an entire business.
Salesforce is all about delivering the right information at the right time to the right person. In Salesforce Classic we tried to spice up our User Interface with Image Formulas because that was as far as we could go without a developer. Can we go further as admins in Lightning Experience? Yes, we can! Flows […]
Everyone can benefit from knowing a little code! Join us as David Liu, Technical Architect at Google, teaches us why it’s more important than ever to know how to code in the “Lightning” era, how to write your first Apex trigger, and your specific steps to continue learning Apex to grow your career.
Are you comfortable behind the Setup menu and now ready to broaden your Admin horizons? Join me to learn how using Workbench, a ‘Developer Tool’, can help you UP your Admin game and flex your Trailblazer muscles. You will leave understanding how it can open up new possibilities as well as provide useful shortcuts.